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退款与保障

退款与额度返还政策 (Refund Policy)

最后更新日期：2026 年 9 月 2 日 · 为保障全球创作者权益制定

1. Overview & Commitment

At TryonModel (tryonmodel.com), we strive to deliver state-of-the-art AI photoshoot rendering. Because our service consumes real-time GPU computing power upon image generation, our refund policy balances the digital nature of synthetic credits with customer protection.

2. 7-Day Unused Credit Refund Guarantee

If you purchase a monthly subscription (Pro, Max, Ultra) or top-up credit pack and have not utilized more than 5% of your purchased quota, you are eligible for a full refund within 7 days of the transaction date.

3. Automatic Credit Reversal for Generation Failures

Zero-Waste Generation Guarantee: If an AI photoshoot request fails due to server timeout, API interruption, or internal synthesis errors, your quota credits are automatically and instantly refunded to your balance with zero deduction.

4. Subscription Cancellation

You may cancel your recurring subscription at any time directly through your Account Dashboard or via the Paddle billing portal. Upon cancellation:

  • You will retain access to your remaining quota and plan features until the end of your current active billing cycle.
  • No further renewal charges will occur.

5. How to Request a Refund

To request a refund, please send an email to support@tryonmodel.com with:

  • Your registered account email address;
  • Order ID or Paddle transaction receipt number;
  • A brief description of your request.

Our support team will process eligible refund requests within 1–2 business days.